Metaind (Metaind X-Port Pvt Ltd) assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue 85% refund of the cost of the product (15% shall be charged as Order Processing & Shipment charges.)

You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product or email us at [email protected]

**Returns made without notice SHALL NOT qualify for a refund.

You may return the product to us at the below mentioned address:

Address : Metaind X-Port Pvt Ltd, C-361, First Floor, Near Ramphal Chowk,

Palam Extension, Sec-7, Dwarka, New Delhi, 110075

Phone : +91 98919 97911

Email : [email protected]

Cancellation Return Terms & Conditions:

Eligibility for cancellation

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled

To cancel an order, please call our Customer Support Centre at +91 98919 97911 or email: [email protected] and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders

Eligibility for return

A product purchased from Metaind is eligible for return within the return period of 7 days if it fulfils any of the following conditions:

1. Product delivered is different from what was ordered
2. Product was received in a physically damaged condition or was found defective when package was opened.
3. The product or parts of the product or accessories that were described on the website as “In the Box” was missing.

Customer responsibilities for return

1. Customer needs to bear the shipping costs while returning the products.
2. We shall not refund the shipping charges paid by you while purchasing the item.
3. We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
4. At any point of time, the refunds will not exceed the actual value of the goods.
5. Returns would not be accepted for products specially customized according to specific requirements. However, we would accept returns if we are believe there was any fault from our end.
6. Any complaint with regards to the damage or malfunction or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
7. In case of product return, we will issue a refund once we receive the product back at our office.
8. If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 10 working days.
9. Within 10 days Metaind will reviewed the damaged product received from customer and after 3 days merchant will be delivered the replacement of product.

Process to send product back for return

1. Contact Metaind sales on +91 98919 97911
2. After analysing the issue on call, METAIND sales executive will provide a Ticket ID to customer
3. Customer should send the product back to Metaind Office with Ticket ID mentioned on the box. It is customer responsibility to track the product and make sure the product is received by Metaind re-presentative with a valid signature proof. Metaind take no responsibility of loss of product during shipment.
4. At no circumstance, Metaind will arrange collection of the product from customer’s premises.
5. Any product send back to Metaind office without authorisation & valid Ticket ID may loss and Metaind must not take any responsibility of any such loss.
6. Once the product received at Metaind office, technical team will test the product & based on product condition and test results, a refund will be issued. It will take 10-15 working days to test the product and issue a refund of the product. Please note that testing period will be applicable from the date of receiving product in Metaind service centre.
7. Refund can only be issued using the payment method used to purchase the product.
8. Refund make take up to 15 working days to appear in your Credit/Debit card or bank account.

Warranty / Repair / Replacement Policy

All Metaind products are supplied with 6 months warranty. This applies only to products that are registered for warranty by customers on Metaind website, irrespective of where they buy the product from. 6 months warranty on manufacturing defects. Accidental damaged or damage by unauthorised repair are not covered.

For all warranty claims please contact the Authorized Sales Centre in respective country. Please do not send any product directly back to Metaind Office without talking and approval from Metaind support office. Metaind will take no liability of loss or missing products that are shipped to our office without proper authorisation and Ticket ID details.

In case of replacement / repair or refund of the faulty products, It will take 10-15 working days to test the product and issue a replacement or repair of the product. Please note that testing period will be applicable from the date of receiving product in METAIND service centre.

The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the obligations of your retailer and your contract with them. We provide warranty cover for this appliance subject to the following conditions

Warranty Terms & Conditions:

1. All products should be registered on Metaind website for warranty. Warranty registration should be completed within 15 days of buying the product.
2. Warranty is only offsite. Customer need to send the faulty product back to METAIND office for repair or replacement. IN NO CIRCUMSTANCE, METAIND WILL PROVIDE THE REPAIR ONSITE OR SEND THE TECHNICIAN AT CUSTOMER LOCATION FOR REPAIR OR TESTING.
3. Any defect or damage to product during delivery should be reported within 24 hrs of receiving the product.
4. All online orders need to be send to Metaind Sales & Return centre by post.
5. A valid proof of purchase is required i.e. Invoice / Sales Order
6. Customer needs to bear the shipping costs while returning the products.
7. Warranty does not cover any damage due to accidental, unauthorised repair, electric fluctuations, and water damage.
8. We reserve the right to invalidate the warranty:
9. If repairs or other interventions are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories.
10. In the event of physical or verbal abuse towards any member of staff.
11. The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period. The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.
12. Other claims in respect of compensation for consequential loss are excluded, except where such liability is legally mandatory
13. Products purchased outside India are subject to the warranty conditions published by the appropriate local representative office of that country. These can be obtained via the specialist dealer from whom you bought the appliance, or directly from our local representative office
14. All conditions related to warranty are subject to change without any prior notice, Metaind (Metaind X-Port Pvt Ltd) reserve the right of decision in case of any dispute
15. All disputes are subject to Delhi jurisdiction only
    
    

Process to send product back for repair or replacement

1. Contact Metaind support on +91 98919 97911
2. After analysing the issue on call, Metaind Support executive will provide a Ticket ID to customer
3. Customer should send the product back to Metaind Office with Ticket ID mentioned on the box. It is customer responsibility to track the product and make sure the product is received by Metaind re-presentative with a valid signature proof. Metaind take no responsibility of loss of product during shipment.
4. At no circumstance, Metaind will arrange collection of the faulty product from customer’s premises.
5. Any product send back to Metaind office without authorisation & valid Ticket ID may loss and Metaind must not take any responsibility of any such loss.
6. Once the product received at Metaind office, technical team will test the product & based on product condition and test results, a repair or replacement will be issued. It will take 10-15 working days to test the product and issue a replacement or repair of the product. Please note that testing period will be applicable from the date of receiving product in Metaind service centre.
   
   

In case of any dispute or query, please contact our sales team at +91 98919 97911 OR email: [email protected]